MW
Mohamed W

1 reviews | Active since Sept 2015

16 Mar 2016, 12:10

SHOULD TEACH YOUR STAFF RESPECT

Good day <br> <br> I have just received a call from a Telkom Agent Austin, selling me a product which I have repeatedly told him that I will have to discuss this matter with my dad as his the account holder on our Telkom at home and he persistently went on that it's my account and that even though I discuss this with my dad I have the final say, after many time of telling him the same thing over and over and repeating myself he persisted with the matter and did not understand that I have to discuss this with my dad as his the bill payer and his facts are not correct, I do not have any accounts with Telkom.<br> For a sales agent to tell me and I quote \weather you discuss this with your dad or not it doesn't matter you are the bill payer. So you do not understand me it's your decision\" can somebody selling you something clearly speak to you like that,<br> I do not appreciate the way he went on with me and spoke and for somebody as such they should never be in a sales role that is rude and abrupt, I hope the necessary action will be taken against this individual as this behavior is rather Pathetic.Another case of poor horrible service and you still expect me to join with you.<br> "

0
Replies (1)
Telkom
Telkom's reply16 Mar 2016, 14:26
Official
Hello Yaseen112,

We are sorry for the bad experience you had.
The query has been escalated to management for their attention.

Regards
Noleen
Telkom Social Media Team.