SC
Stephan C

1 reviews | Active since Feb 2014

06 Feb 2015, 16:34

Should proceed with shutting down Telkom

I have been trying to phone telkom for multiple days now and I have tried various contact numbers, different hours of the day and all the prompt options but there is literally nothing there but the automated answering system. I have been unable to establish contact with any person in or related to telkom whatsoever for many days now. And even though telkom is a joke this complaint isn't. Everything stated above is true and I have multiple witnesses who can confirm this.<br> This is not just meant to serve as a complaint but also as a warning to any user seeking a telecommunications service provider in South Africa. DO NOT! use telkom for any services whatsoever! Trust me. And when you contact other service providers then make sure they don't make use of telkom unless they are going to deal with telkom themselves, and even that is a bad idea. There are other telecommunications service providers available in South Africa and because of telkoms inability to do anything these other providers are starting to flourish so hopefully it's only a matter of time before telkom is forced to close their doors. I'd personally recommend Neotel as an alternative.

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Replies (1)
Telkom
Telkom's reply09 Feb 2015, 11:51
Official
Hello 4n0m4ly,

Thank you for allowing us the opportunity to assist further on your query.

We acknowledge your query and apologize for the inconvenience caused.

Kindly note that this matter is currently being investigated and feedback will follow.

Your social media reference number is SM86945.

Regards,
William Letwaba
Social Media Team