Should it really be this hard to activate a line?

Order number 64745/43<br> <br> Requested an existing telkom line to be activated in my new appartment on monday 26 Jan 2015. It is now Friday and I just got off the phone with Telkom to check the status of my order. <br> <br> The consultant asked me if I had received the cancellation notification - which I have absolutely no record of - informing me that the order has been canceled. <br> <br> apparently Telkom will be upgrading the infrastructure in my area until the 5th of march and will not be able to activate an already existing line until then. ALL other lines (including the one belonging to my landlady) are fully operational. So I cannot think that it is completely impossible for this to happen. I can't, I repeat CAN NOT wait until the 5th of march for my line. <br> <br> Upon asking to speak to a manager or supervisor I was told that both are out of office.<br> <br> Please get in contact with me as I cannot see this being any kind of problem seeing as all other lines in the area are unhindered.