Should have known better ...

<p>In an attempt to control excessive out-of-bundle data charges, I called Telkom to request adding data bundles on 2 of our business lines on 6 December 2016. </p> <p> </p> <p>Of course, there would be no feedback from Telkom, and no data bundles loaded on the next invoice resulting in >R1000 unnecessary out-of-bundle charges. I logged a case for this, and the out-of-bundle charges were reversed. Come the next month, the data bundles were still not active, again causing > R1000 unnecessary data charges. </p> <p> </p> <p>I logged another case with Telkom, with of course no feedback. At this stage I told Telkom that we will shortpay the account with the amount of the out-of-bundle data charges, logging yet another case.</p> <p> </p> <p>While still waiting for feedback on these open cases - Telkom suspended our business lines. Out of desperation we paid the disputed out-of-bundle charges - but Telkom accounts refuse to lift the suspension until the money reflects in their accounts - which can take up to 48 working hours (and in Telkom time that should be about a week, considering they disconnected us on a Friday.)</p> <p> </p> <p>I have wasted hours on the phone with various consultants trying to get someone to see reason - went into a Telkom store, but the staff were powerless.</p> <p> </p> <p>It is now my personal mission in life to warn every person I come into contact with about the futility of dealing with Telkom, where their incompetence is only exceeded by their disregard for their customers. </p> <p> </p> <p> </p>