Should be straightforward

<p>End of 2016 we went to the Telkom store in Woodlands and requested that our line be put on hold for December as we were moving. We also requested a new line at our new home. We also app**** (with lots of paperwork) for fibre. After many calls we finally got someone to activate the telkom line but we never got the fibre. We had a lot of problems with the new line. It was either not working or when you phone our number the people in the street below us answered the phone! The line was also not put on hold as requested and the line in the old house was active for the new owners to use. Eventually we reached the point of giving up and decided to just give notice as our contract was at an end. I gave notice on 19 March 2017 to close our account as of 1 May. Daniel Roos assisted us. We submitted all the document for cancellation of service. We received an account for May, June and July owing close to R4000-00. I have gone to the telkom outlet, phoned the customer helpline, communicated online (twice) via the online telkom chat, and email account queries and cancellations. Everytime I speak to someone they promise me that the account will be closed. I have now received my second letter threatening to suspend all services but we are not making use of any services. I am concerned that we will be handed over or blacklisted. I have done everything in my power to resolve this but Telkom staff seem to be unable to help. I have never dealt with any company as ***********. What is of even greater concern is that when I complained about the service at the outlet the staff member just pulled up his shoulders and said that 'this is just the way it is'. If Telkom staff even portray that customer service is a waste of time and not a priority it says a lot! I just cannot believe that a company with such poor customer service can survive. Maybe there are more accounts that are just not closed and charged for with interest. I have never been driven to this point - this is my first post on Hello Peter. I have always been able to resolve issues with other companies. Shocking!</p>