Short-changing customers!

<p>Toward the latter part of December, I walked into a Telkom store in Mitchell’s Plain promenade and contracted with you guys for a Hauwei P9 Lite, which was advertised for R199. I was advised by the sales agent that stock wasn’t available at the time but that the stock ought to be delivered within a week or two. I then took out the 2GB freeme package at R249pm and was assured that the price would be locked in at R249pm.</p> <p> </p> <p>After a month of waiting for stock, I finally got a call from Rodney the store manager on Thursday, 19/01 advising that stock had been received but that it was now ONLY available at an inflated price; since the contract rates for 2017 had increased. He then offered me a Samsung J5 as an alternative, which I politely declined. I was then promised feedback, about getting the P9 lite at the price which I CONTRACTED for, by Friday 20/01. Called the branch today, 23/01 and the call was routed to your back office in Centurion. Left a message with the agent for the store manager to contact me soonest. No feedback was provided at the time of writing this post.</p> <p> </p> <p>This is the first time I’ve interacted with Telkom, I’ve always been a loyal Vodacom customer. I’m flabbergasted by the service I’ve received thus far! I’ve contracted for a phone at X amount, waited a month, only to be told the phone is now Y amount. Telkom is the new kid on the block when it comes to the mobile space, it astounds me how you’re of the opinion that you can afford to drive away new business!</p> <p> </p> <p>If you do not resolve this situation fairly, I’m going to share this negative experience to every public forum of which I am a member: MyBroadband, Facebook, twitter etc! I could have had a phone a month ago if I decided to stick with my SP, but instead I decided to move my account over to you guys!</p>