Short changed by Telkom Mobile Century City

<br> Hi<br> I would like to lodge a formal complaint on my mobile service provider, Telkom Mobile. I upgraded my phone at the end of January 2016 and took a Huawei P 8 Lite. Within 13 days the new phone had problems and it was freezing. <br> <br> I returned the phone and ask for the replacement and they said they cannot replace but they will repair the phone. It is now a month and a half I still don't have a phone and they can't tell me when I'm going to get my phone but I am paying my monthly subscriptions. I also discovered that the package they sold me does not have SMS services.<br> <br> This was not explained to me and it is not in the brochure. Their marketing brochures are misleading. If I have known I would have never taken that package. What is my recourse in this situation. I feel cheated by Telkom selling me a package on false pretend. I need help.<br> <br> Regards<br> Justice Gumede<br> Mobile : ***