Shoddy service from Telkom

In October 2023, I upgraded my telkom mobile contract. I paid the pre existing amount plus the new upgrade on November 2023.The amount was reversed back into my banking account by Telkom.This caused a penalty and irregeular debits on wrong dates which continuosly added to my bill. At the begining of December 2023, I went to the branch and queried this and I was advised that the billing department will call and rectify the error caused on my bill.To date no call was received , on 22 December 2023 I called Telkom Chatsworth to query on my bill again and i was advised that the billing department will call. I am disgusted with making calls continuosly for the shoddy service I received from Telkom Chatsworth centre and the lies from the customer service representatives at the store. I have been a Telkom customer for years and this kind of service for an issue caused by the store where I have proof of payment from my banking statements but the store staff do not even look at it and all I get is pathetic attitudes of people whom are suppose to help me with my query I am expected to pay for a sevice that I do not receive and have been having a problem with the billing department since November 2023.

Pathetic, non customer centric , shoddy service from a company like Telkom. With a negligence and inconvience to the customer who has to run pillar to post to resolve and pay for sometjing that was not even my fault in the first place.

Own up to your error in billing Telkom!!!

You lr service sucks big time.