Shoddy service from Telkom

<p>I have logged a fault with Telkom on 20 August 2016. All i got from them was the fault number that was sms'ed to me on the 21st August. I gave it a week before i called their 10210 number to enquire on progress. I was told that they were not sure (after 1 week) whether it was a exchange or cable issue. I gave them the benefit of the doubt and called back two days later and the response was that it was a cable fault and there was no further information from the technician. I then started calling every day for updates and each day i was told the same thing. I escalated the fault and was told that the Escalation department would follow up and provide me with feedback. I am sure the Escalation department are all on a holiday as no on ehas had the decency to call me. I then asked to speak to a Supervisor and was asked why as he would tell me the same thing. I insisted and obviously the Supervisor did not want to speak to me so the agent came back to me and said that he was busy with an escalation and he would call me back. Luckily I did not hold my breath as I would be long dead. The Supervisor did not call me till today. the next day I spoke to possibly one of the most efficient agents. he tried various means of trying to get the information me and ultimately came back to me with the news that the technician had an expected completion date of 07/09/2016 at Noon. Well, well, that has come and gone and I called again this morning and the agent asked me to hold while she gets hold of the technician wh now says that the fault will be fixed on 11/09/2016. What irks me is that no one at Telkom will take responsibility for this and no one is prepared to assist as customers should be assisted. Surely an organisation the size of Telkom realise that it is us customers that are their bread and butter and that without us where would they be.</p>