Shoddy service from Telkom

<p>I reported our telephone as faulty on Thursday10 November 2016.</p> <p>I clearly stated that the line was scratchy and we could not hear anything on the line, and that this happened after a storm the night before.</p> <p>A couple of days later I received an sms stating that our ADSL line has been restored, BUT that never was my complaint, we had no problem with the ADSL line! At this stage, the telephne was abo****ely dead. I plugged in another handset, still no service! No technician called us on our cellphone at any stage to verify that our line was indeed restored!</p> <p>I have had to call Telkom numerous times this week and on Wednesday was told that the techinician tasked with our fault, George, would be at our house around 4pm, but no one arrived. This morning the consultant again spoke to George, who said he would resolve this issue around 12, but our telephone still is dead and it is now after 4pm Friday afternoon!</p> <p>SO 8 days later we still have no telephone service!</p> <p>Telkom obviously does not take customer service to heart and we are not surprised to read about the number of customers they are losing day by day! </p> <p>This is not the Telkom that always gave excellent service in our area whenever we had outages! </p> <p> </p> <p>We will be shopping around for a reliable service as this is unacceptable to treat long standing customers in such a shoddy manner!</p>