Shoddy service and *********** staff

Two weeks ago I receive a call from a Telkom "representative" advising me that I am entitled to receive a new router on my current package. I've been very happy with my package since receiving the installation last year September and making the decision to convert from Fibre back to ADSL, which I'm my experience is tons more reliable and faster than fibre.

The representative just about bul**** me into upgrading to this new router but I did find it strange that he asked me questions like do I have an alarm system connected to my router. Much to my surprise a new router duly arrived with Ram couriers on 15 November. I didnt want to install it immediately as my setup was working just fine with my Telkom DLink ADSL router and landline.

On Sunday night 24 November my good old faithful decided to stop working. Red light came on with router for internet service. Well the rest is just a nightmare. The new router works with a SIM card (which I was not provided with) the landline when connected to the router uses the airtime on the SIM card ... gone is my landline. To add insult to injury I've used nearly 10gb of data from my own sim just so I can have an internet connection for intermittent times, but gone is me watching television through my Telkom supp**** LIT box as this is just too expensive.

Telkom shame on you for forcing a half baked problem on me. I have left you so many service sms and logged online complaints and spent my last R40'airtime on a call to you which left me with Telkom putting the phone down after I held for over 15 min with the message Telkom is experiencing high call volumes.

Shame on you for your shoddy service!!!!!!!