SHODDY RESPONSE TIME - POOR ATTITUDE - JOBS HALF

On 14 March 2016 at 4h30 the adsl line went down - on 15 March 2016 my ISP provider opened a fault. on daily progress queries and requests for escalation I am informed of the following: the fault has been referred to the repair service department a service technician will be assigned time frame 3 days, it cannot be escalated before 7 days have lapse. So on Saturday the 19th 2 technicians arrived, Johan and Braam arrived, the port was faulty, they moved the line to a new port at the exchange, the line syncs perfectly as proven by the little I-pad used to demonstrate this despite the fact that there is no internet connectivity, the ADSL light on the router is stable but the internet does not connect, contact your isp or Telkom for new password and user name. (a whole new complaint surrounding this issue to follow) and off the merry men went, just sign the job card. <br> Today is the 30th March 2016 still I have a beautiful useless adsl light on my brand spanking new router no blinking stable and still no internet - Telkom despite another fault logging and a call from Johan yesterday the 28th with a promise to phone back immediately, suppose this is called service right?