Shoddy customer treatment

This is my second complaint against Telkom in two weeks. In the end they finally came and installed my ADSL...after not keeping two appointments. Now I have a different problem: In all the years I have always been in credit with my Telkom account. The last two months though I have not received invoices from them, nor has anyone bothered to let me know that the account is in arrears (which I am also questioning). So without warning they switched of my ADSL early yesterday morning. After they have switched my account off then they inform me via sms that my line has been disconnected due to arrears. How about letting me know this beforehand?!? As in before you cut my line. Anyway, I paid R400 yesterday morning to be in credit again. I wonder how long I'm going to have to wait for it to be connected again? And Telkom, how about refunding me the R98 I had to spend on our lousy phone line being transferred from one person to the next. Not even the telephone operators at Telkom know where to transfer you for simple queries. Also, how about refunding me for the whole day I had to sit and wait for your technician to come to my house who never showed? Telkom is a joke.