Shoddy Customer Care Service

After numerous attempts getting nowhere with Telkom<br> This is problem has going on since December 2015 and I called Telkom on a daily basis to have my line reinstated but no joy. All they do is go through the motions and no one ever gets back to me nor are they resolving the mistake they made... My line was wrongfully suspended by a Telkom by employee... lines suspended and I was billed R2400 for services not used since December. <br> I phoned the 180 numerous times but no one could resolve my problem and they claimed trying to get hold of me when I was the one making contact everyday. I was told on each time that it would be looked into and someone would come back to me. No one ever did.<br> I phoned the Help line again, explained the query. I was again told they would look into it and get back to me. They never did.<br> Telkom have now passed my complaint to their to the Billing Team after I confirmed with New Debt that they received the payment and the file has been closed. This is an Accounting problem ... reinstate my lines. <br> WHY SHOULD I BE PENALISED???? <br> My next step will be the Small Claims Court due the ongoing bad sevice and disregard for Customers.