Shoddy customer care

<p>I have lost count of the number of occasions I have emailed to Telkom requesting to update my account details for FICA purposes. I have even visited the Telkom store at Eastgate Mall to no avail. The sales people are clueless and always advise me to send an email with my issue. Yet when I do, I receive no response. Not even acknowledgement of receipt of mail. I have sent in June, August and September this year. </p> <p>What does it take to get their attention? </p>