Shockingly poor service delivery

Telkom has just proven again why they are a pathetic company. We submitted our application forms for a VDSL line at the Telkom Centurion Mall branch. Aaron there helped me and complimented me on how complete my application is. The application was submitted on 22/12/2017. On 11/01/2018 a Telkom employee arrived at our offices to install our line. I was very impressed at this stage with quick service we received. This was the last time I was to be impressed by anything Telkom did. After many many calls to Telkom's call centre and everytime speaking to a different person and having to explain who I am and what I need, and many promises that it will be sorted out by the end of the week, I finally found out yesterday that: 1) Aaron at Telkom Centurion put our application through for a normal landline. So having a completed application form with all the correct documentation does not help an employee of Telkom for stuffing up the order. 2) The technician that came to install the line never confirmed back to Telkom that the line has been installed, so their system is showing it as outstanding. So all the people I have spoken to in the last 2 weeks were unable to give me this information. 3) There are 2 companies linked to the same order number and telephone number as everytime they asked me if we are from a certain company and if a certain person has received the email send. I do not want to mention the other company's name here. Everytime I have to tell them that it is not us and then give our company name and other details and yet they have not rectified this in 2 weeks. 4) With all the promises that our request have been escalated, it has not progressed further, so escalating a problem at Telkom seems to do nothing. 5) When phoning Telkom you can only speak to the call centre. There is no way of speaking to the persons at Telkom that actually deals with the escalations. Apparently they do not have phones and therefor cannot receive calls. Well guess what. We do not have phones either, because the people at telkom that don't have phones have not yet arranged for us to have phones. Perhaps they do not know the importance of phones because they do not have the advantage of using them. 6) Asking to speak to a senior person or manager, I was told by the call centre that that would not help because the manager would also just escalate the request through the same channels as the call centre would do. So I'm wondering what the use of a manager is that has the same powers it seems as the call centre guys.

I am just at a loss of words. People have been complaining about telkom for years, but it seems it does not help. They are truly pathetic and I really hope that one day South Africa will get an alternative to Telkom that will give the South African people the service they deserve. I am very disappointed with the poor service from Telkom.