1 reviews | Active since Nov 2012
Shockingly poor service and false billing
<p>I have only had this wifi contract for 9 days and I have been told that I already have run out of Data. When I reviewed my data usage most of the usage was false. I was put through to 4 different service centre agents (non of which where willing to help me, even the manager), I even went to the store and they where not able to help me.</p> <p>I have not been able to do any work because I have no wifi and now I have had to buy extra data just to get some work done. Great way to **** your clients into forcing them to buy more data Telkom!</p>
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Good evening Moenieb
Your reply must surely be a generic one!
On Monday I logged this complaint and I was told that it would take a maximum of 72hours to be attended too...it is now Thursday evening and I have not received any form of communication or help from telkom. Telkom does not care about their clients.
I absolutely shocked at this poor service!
Good evening Moenieb
Your reply must surely be a generic one!
On Monday I logged this complaint and I was told that it would take a maximum of 72hours to be attended too...it is now Thursday evening and I have not received any form of communication or help from telkom. Telkom does not care about their clients.
I absolutely shocked at this poor service!