DJ
Dean J
1 reviews | Active since Oct 2015
13 Apr 2016, 11:47
Shockingly poor service
I upgraded to a new package a year ago and I stiill await my account to be sorted and I'm still not enjoying everything that the package had to offer. I get 40g per month when the package offers 50gig. After an humongous amount of calls i still wait for it to be resolved. My bill is a mess and nobody seems equipped to deal with it! <br> <br> I recent app**** for a laptop at the Canal Walk branch and shudder to think how long that's gonna take because they don't have stock of the laptops. <br> <br> Allround shockingly bad service for such a big company!!!
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Replies (2)
Telkom's replyOfficial
13 Apr 2016, 14:29Hello dean@t,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM223164 .
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM223164 .
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Best regards,
Telkom's reply13 Apr 2016, 14:29
Official
Hello dean@t,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM223164 .
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM223164 .
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Best regards,
DJ
Dean J's updateReviewer Update
10 May 2016, 12:20Someone finally came back to me regarding my account but not resolved yet!
I am still waiting for feedback on a laptop deal I requested at your C**** Walk branch...they say they don't have stock. Why advertise if you don't have stock? Nobody coming back to me to offer alternatives, this is no way to run a business!
DJ
Dean J's update10 May 2016, 12:20
Reviewer Update
Someone finally came back to me regarding my account but not resolved yet!
I am still waiting for feedback on a laptop deal I requested at your C**** Walk branch...they say they don't have stock. Why advertise if you don't have stock? Nobody coming back to me to offer alternatives, this is no way to run a business!