SHOCKINGLY POOR CUSTOMER SERVICE

Again, in the three weeks since our phone line had been \repaired\" our line is out of order. This time however Telkom cannot blame the fault on a \"****** cable\". The fault was caused by a Telkom technician who was working on the Telkom box/ line in a neighbour's garden (6 Ilex Road, Edleen). My sister even commented to the guy that she hopes it is not going to affect our connection to which the technician rep**** - \"no, why would it\". Famous last words! Neither our Telkom line nor our ADSL line worked since he left. We immediately drove to the nearest Telkom shop to report the problem. A representative got the complaints department on line and left us to log our complaint. A lady by the name of Sisa said the complaint would be escalated as urgent and a reference number sent to my phone. These reference numbers and standard replies on complaints logged on this site means absolutely nothing where Telkom is concerned. It is just for show and carriers no real weight. As per our complaint of 3 weeks ago, in the 30 years that we've had a Telkom line, it has only been in the last 8 months that the service levels has been so shocking. Immediate action would be appreciated."