Shockingly bad Telkom service

What unbelievable bad bad service. Have had ADSL line and phone with them for as long as I can remember. Last week they just turned up gave me a parcel with smart phone on the 21st saw my Telkom line down so thought I should put the new phone in. managed that with a bit of difficulty. then I notice I had no wifi after many calls to Telkom they tell me my adsl been cancelled and I'm on Smart call 100 I only found out today that it costs R299. the worst part is on the 9 Feb got Telkom account I paid immediately clearly states all the service phone lines and dsl fast ect ect 9 Feb to 8 Mar paid R570.64 . Today I get told no refund all I have paid for is the smart phone who ever the rude person on the other side would not listen take or leave it attitude and put the phone down on me. Who gave them permission to change , where is my approval of change where is it signed , was told nothing anyone I only knew about new phones because on the community chat group a lady said Telkom turned up at her gate and would not let them in.