SHOCKINGLY BAD CUSTOMER SERVICE

Dear Telkom

Why is it difficult to get a hold of you, i just want my matter resolved, honestly its unfair how you respond quickly to new customers but will make someone hold for over 30 minutes on the phone just to put me on hold again.

I have been overcharged twice and have been informed that I received a second device that I have not received. Please investigate the mistake or ***** and stop putting me on hold for long periods of time. That is bad customer service.

Please fix this