Shocking zero service from Telkom

After applying for a new line order more than 2 weeks before moving to my new address, no one at Telkom can assist me. I had to do an online order as apparently Openserve does not have coverage there and I was told to apply for Vumatel on line.

I did the order on telkom.co.za and waas told that I would be called back confirming the order. 3 weeks later and 6 calls to Telkom where I was told that each person was escalating the order. Still absolutely zero calls from Telkom. Today I speak to Luyanda Khumalo who then tells me she cannot assist me if it is an online order even though I chose the option for online orders at 10213. When I asked for details of some one I can speak to as i was told on Friday I would receive SMS feedback then Luyanda tells me she does not have a supervisor or any details for anyone that I can escalate to. The data is costing me a fortune, I am unable to work aat all and still zero communication from Telkom. Luyanda proceeded to raise her voice at me on the phone and then put the phone down in my ear. My phone records the calls and I would like a formal complaint against Luyanda Khumalo and would like someone to assist me asap as per the numerous empty promises made to me. Contact details is ***. Mrs TL ******s.