Shocking Terrible Service at Telkom ZA

It is with great disappointment and disbelief that a business as big as Telkom can have such poor service and absolutely no courtesy from the employees at the Pavilion branch.

On the 16th August 2018 at the Pavilion Telkom we had decided to upgrade our WiFi network with Telkom to the uncapped of which the consultant showed no interest in selling and before we could leave the store with our device the store went offline,which was disappointing. The next day i came to collect the device again still it was offline.On Saturday my husband,Siphiwesihle Ngcobo came again to collect the device again there was no network.

zandi being the consultant who has been assisting from the beginning has not been bothered to make a courtesy call and inform her customer who has been at the shop for 3days consecutively for the same thing and tell him they are still offline.

Then we have Gwen who "saves the day" And promises Mr Ngcobo to courier his device by the following day which was Sunday.And nothing was delivered to our address on Sunday , no communication was made to keep us aware of any issues Telkom Pavilion was still having at this point in time.

I Nandipha Ngcobo then came on Monday morning again there was no Network ,Megan the manger on duty was also shocking at how not interested she was regarding this matter and did not know what was happening ,which was just alarming to me, if a client has come in store and needed help with your products and was unable to get help and you will be unavailable the next day, as the primary consultant the normal thing to do is to leave a message letting other team mates aware of the matter incase the customer comes and you are not at work to assist.

It is now the 22nd August 2018, we have received no phone call or SMS informing us when are going to receive our device. We have not receive an SMS or a phone call explaining how will the new upgrade work now that Telkom has been offline for 6 days nowand we have not received or used the device.

We have requested for your details because we will not be liaising with the consultant responsible for the communication from the beginning.

Please may you kindly share the current status of the connection in the store and when will we be receiving these device via courier as we will not be spending anymore money traveling to Pavilion for absolutely nothing when it could have been prevented by your team who have shown no interest at all.And made no effort to communicate with us and keeping us posted on current status.

2 weeks later no one has been in contact with me nor my husband . I have even sent a DM to TelkomZA on Twitter 2days back again no response

Hello Peter, please help