Shocking terrible customer service!!

I placed an order online last week Friday on 30/11/2018 and received a confirmation email from Telkom straight away thanking me for my order and that I will contacted within 48 hours. To date no one has contacted me and I have made several calls to Telkom only to be told a different story everytime. I recieved a reference number ********** . I have also emailed them and tried to contact them through there social media platform's with no response. They have to be one of the worst companys in South Africa when it comes to customer service!!