WM
Wendy M
1 reviews | Active since Sept 2025
13 Jul 2018, 09:51
Shocking Telkom Services
The Service Agent Branden, is not able to do his job. he has no knowledge of his company or how to assist a customer. My issue was to be raised to his Manager Thabo, who was to give me an urgent call back fist thing in the morning.... the Service Centre Manager Harrison is not able to take calls. to refer a matter to Mr. Seango Phatso who is the Service Manager you must have followed the process. however this process is not know and could not be explained. the service is shocking to say the least. I have tried for five days to have an issue resolve. There is just no help provided.
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Telkom's replyOfficial
19 Jul 2018, 12:49Good day WMilnes,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply19 Jul 2018, 12:49
Official
Good day WMilnes,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
WM
Wendy M's updateReviewer Update
19 Jul 2018, 13:34with regret I refer back that I have received notification that the complaint with the reference numbers have been closed. but the issues have not been resolved.
Mahow, your team leader promised the number would be resolved by Saturday last week....... David said that the back office does not work on the weekend but I should rest assured the number would work on Monday 16 July 2018..... but there is still nothing on the 19 July 2018 work undertaken by Akhoma Mosang would escalate to his team leaders how would call back in 24 hours it is not 48 hours and all the call backs requested since 10 July 2018 have never happened. Team Leaders Andy, Paul and Busisiwe have also never called back.
WM
Wendy M's update19 Jul 2018, 13:34
Reviewer Update
with regret I refer back that I have received notification that the complaint with the reference numbers have been closed. but the issues have not been resolved.
Mahow, your team leader promised the number would be resolved by Saturday last week....... David said that the back office does not work on the weekend but I should rest assured the number would work on Monday 16 July 2018..... but there is still nothing on the 19 July 2018 work undertaken by Akhoma Mosang would escalate to his team leaders how would call back in 24 hours it is not 48 hours and all the call backs requested since 10 July 2018 have never happened. Team Leaders Andy, Paul and Busisiwe have also never called back.