Shocking Telkom service

After a month of been messed around by Telkom with regards to my telephone line, they advised they will not be replacing the cables, so i switched to the VOIP option, and was told by the consultant i would recieve a HI SENSE phone. The phone was receieved but it was not the HISENSE phone . I contacted them on friday 06/09 and was told the supervisor would call me back in an hour, which never happened. i called them this morning, and was initially told by the consultant, that when the order was placed, their consultant did not tick the correct selection, hence i was sent the incorrect phone, but i said that cant be the case as it was very specifically mentioned by the consultant that i would receive the hi sense phone - when he checked on his system again, i was told, sorry, they dont have hi sense phones any more, thats why they sent me the desk top phone. I asked why was i not informed of this before ? he apologised, but that does'nt help me. i am now stuck with a device i did not order.