Shocking Telkom service.

Ordered a 50 download and 50 upload fiber package from Telkom. Instead, they put us down for a 50 download and 5 upload fiber package. Upon realizing this on, 1) The speeds of the line; 2) our bill, we decided to phone them again to put us on the original package we wanted, that being the 50mb download, and 50mb upload. After being put down twice in this process, the third time we got through we were told that we are now tied into a package that we did not order for the next 6 months.

This does not make sense as we were informed by the Telkom employee that we were signing up for a 50/50 package and not a 50/5 package. Now we cannot do anything about it and our sources of income are suffering because of it. When asked if we can do anything for us to be put on the package we originally signed up for they put down our calls mid-conversation, and when we had the opportunity to actually plead our case, they told us the mistake on their side was something they could not fix. Terrible service from Telkom, despite being a customer for several years, contemplating switching service providers if nothing is done to assist us.