Shocking Telkom Service

i ordered my 10meg uncapped ADSL package on the 17th of July. today is the 3rd of September and it was supposed to be the installation day. i have been fighting for this date for about 2 weeks now. it was one excuse after another. finally the day has come and i get all excited for nothing. No one arrives to do the installation. i call the help line and they tell me oh but a technician went to the house and no one was there they also tried to phone me and i didn't answer. NO one came to the house and no one phoned me!!!! i had to now rebook the installation date as the technician cant come back now its too late! i am not even a paying customer yet and this is how i get treated!! tekom your service is shocking and you need to do some drastic changes if you still want customers in the future!