gM
gary M

1 reviews | Active since Dec 2017

25 Jun 2018, 15:37

Shocking Telkom Service

What a joke! Waiting for my ADSL line to be moved since March and still no body calls to arrange. Call center number 10213 was off line the entire week last week. I have called again today to find out what is going on and the call center agent confirms that they were only off line for 1 day, but every single day I called they confirmed they were off line. I have logged complaints, cancellations, disputes, emails, calls for almost 3 months every week and nobody responds. Got through to a call center agent who said the reason was that my account payments was done up to date. Why must I pay R 600 for a service I don't have. I have now paid my account and they confirmed they will contact me in 48 hours, well its been almost 1 week and still nothing. The MOST USELESS COMPANY I HAVE EVER DEALT WITH. Can't wait to cancel the line and never ever use their facilities again. The call center agents just keep quite, or you cannot talk as they are talking there own conversations.

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Replies (1)
Telkom
Telkom's reply06 Jul 2018, 14:05
Official

Hello coloursplumbing

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,