Shocking Telkom service

Hi there. At this stage we don’t know who to turn to. We have called numerous times regarding our situation, but each consultant had a different story. Last Tuesday ( 5 June) Telkom came to install our Phone and ADSL line, but only to find out that the technicians installed just the phone line with no ADSL. As this is what we ordered we were quite confused to why this has happened. We gave telkom a call and they said that they don’t know why this happened but logged an order for a ADSL line to be activated. They said that this could take up to 7 working days but assured us that the ADSL line will be activated by Friday 8 June. This never happened. We gave them a call and the consultant couldn’t pick up any new order for an ADSL line to be installed. We gave them a call yesterday (11 June) again. The consultant we then spoke to said that it will be installed in the next 24 hours. We didn’t hear anything from Telkom since. Yesterday late afternoon we gave Telkom a call again to follow up on our order. And this time, the consultant AGAIN couldn’t pick up any order on an ADSL line to be activated. At this stage, if nothing happens today, we are cancelling our Telkom line and service. This is completely unacceptable. We are new customers willing to pay R785 a month for the service but no one is going out of their way for this ridiculous situation. The day when we ordered the Telkom line, you were very quick to respond and close the sale. But trying to sort this issue out is a ongoing battle with no success. This is shocking