Shocking Telkom Service

I app**** for an ADSL line at a telkom store in Herm**** only an ADSL line that's all to be installed at another premises...That was in December 2017 . In January i discover that telkom has not assisted with installing the line which i am still waiting for. However someone at telkom has taken the liberty of adding a 24 month adsl package to my home account and other products which i never requested. After a number of calls and driving back to telkom store in Herm**** still no cancellation and nobody has contacted me to sort this out. Please telkom get your act together and call me this was promised to me since January 2018 and i am am still waiting.

I want the 24 months ADSL package cancelled and i want a credit this is unacceptable.