Shocking Telkom LTE

Absolutely disgraceful service from Telkom internet.

After giving Telkom 30 days notice on my LTE contract which I’ve had for 4 years, and asking them only to cancel the contract at the end of March, they cancelled the contract at the end of February. Leaving me with no WIFi for the month of March.

I called every department after being shifted from retentions to sales to accounts and back to sales again. Their solution to THEIR error was “Sir you will have to take out another 12 month contact”. The purpose of me given 30 days notice, was to allow them time to cancel the deal, and allow me another month of LTE before leaving for the UK.

I can’t believe that from their blatant error it was put down “oh well too bad for you”.

There agents are unresponsive, and have no regard for finding a solution. I would never recommend Telkom to anyone. Highly unlikely I would receive a response to this complaint, as I can’t get a response from their own Agents. Shocking!!!