LS
Lanya S
1 reviews | Active since Jun 2017
03 Sept 2024, 11:15
Shocking Telkom Internet Service
I have had no Internet for 14 days! I’m a quadriplegic and my house runs off Wi-Fi. I also work from home, Which means that without Wi-Fi I cannot work. I have phone Telcom a minimum of three times a day. I have been told that to escalate my issue to a supervisor they have to send them an email and someone will get back to me within 24 hours. Over the past two weeks I’ve escalated this four times and no one has got back to me. No one can sort this out. This is the most shocking service experience.
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Lanya S's updateReviewer Update
04 Sept 2024, 17:51Yet another 24 hours without Internet thanks to A TOTAL LACK OF SERVICE from Telkom.
Yet again today, I spent two hours on the phone trying to resolve the problem.
Yet again, I’ve escalated this to a team leader and not received a return phone call.
If anybody from Telkom is looking at this, the latest message I received is:
Telkom SA: Dear Customer, Ticket *** is created for service TIN***. We will fix the issue soon. Please do not reply to the SMS.
My first issue was reported on 16 August, 20 days ago!!
Yet again today, I spent two hours on the phone trying to resolve the problem.
Yet again, I’ve escalated this to a team leader and not received a return phone call.
If anybody from Telkom is looking at this, the latest message I received is:
Telkom SA: Dear Customer, Ticket *** is created for service TIN***. We will fix the issue soon. Please do not reply to the SMS.
My first issue was reported on 16 August, 20 days ago!!
LS
Lanya S's update04 Sept 2024, 17:51
Reviewer Update
Yet another 24 hours without Internet thanks to A TOTAL LACK OF SERVICE from Telkom.
Yet again today, I spent two hours on the phone trying to resolve the problem.
Yet again, I’ve escalated this to a team leader and not received a return phone call.
If anybody from Telkom is looking at this, the latest message I received is:
Telkom SA: Dear Customer, Ticket *** is created for service TIN***. We will fix the issue soon. Please do not reply to the SMS.
My first issue was reported on 16 August, 20 days ago!!
Yet again today, I spent two hours on the phone trying to resolve the problem.
Yet again, I’ve escalated this to a team leader and not received a return phone call.
If anybody from Telkom is looking at this, the latest message I received is:
Telkom SA: Dear Customer, Ticket *** is created for service TIN***. We will fix the issue soon. Please do not reply to the SMS.
My first issue was reported on 16 August, 20 days ago!!