Shocking Telkom Experience (Regret Using Te

Good Day Algernon Mattews (e-mail: ********** Mall of Africa Telkom Direct Manager.

Please see attached image (Proof that I had no coverage in my area)

I was sold an LTE Device by one of your agents Mapula in your store about 3 months ago and I pay R749 monthly for poor or no service at all. When it was sold to me, I came to Telkom Direct Store Mall of Africa to advise that I’m having issues with my network, it’s always poor or no service at all. No one helped me after numerous calls and visits to the store.

I cannot pay for a service which I’m not getting and consider this contract null and void. According to the South African Consumer Protection Act No. 68 of 2008, its purpose is to protect the interest of all consumers, ensure accessible, transparent and efficient redress for consumers who are subject to abuse or exploitation in the marketplace. It is an oversight from your company (Telkom) which you should have ensured or made sure your agents are aware that I have coverage in my area before the product was sold, which you company (Telkom) failed to do so.

I therefore request to be reimbursed of all my premiums for poor service and *********** service. And I sure you Sir, that I am willing to seek legal action, or consult Consumer Ombudsmen, or put this complaint on all social media platforms (Including www.hellopeter.com ) if this complaint is not taken seriously. I have sent my complaint on the Telkom Facebook Page last week which I did not receive even a courtesy reply.