Shocking Telkom Customer Service

I'm in the process of having the worst customer experience with Telkom. On 30th September they were by my house, on their request, to migrate my ADSL line to Fibre. Since then, I have spent more than an hour on the telephone with their call center every single night being shafted around from pillar to post. As a type this, more than 7 days later, my issue has still not been resolved and I have been without internet connection for a full week. This is despite promises being made to me more than once that my issue would be resolved the next day. The agent this evening had so much attitude telling me that he has no reference to show that I had called even once before, so he was reluctant to escalate my call, and his supervisor was too busy to deal with me. Lethu, Bonani, Devon and Lungile in the Centurion and Durban call centers are all equally useless and don't have a clue how to service customers. One of the worst experiences I've had. I have no doubt that I will receive all but zero feedback tomorrow. Ironically, I didn't even ask for an upgrade as I was forced into it. As a guy who runs a small business from home, I just want my internet connection to be resolved please, and to be rebated for the time that I had no internet as I'm not willing to pay for this shocking service.