Shocking Telkom customer experience

Since 4th Nov 2015 I have been trying to update our company address to reflect on our Telkom invoices.<br> When I first called 10217 on 4th November 2015 I was told by the call centre agent that I needed to send a letter on our company letter head with the details to be changed to [Email Removed] I was told I would receive a response within 2 days. <br> <br> After resending the email 3 times I called 10217 again on 13 November 2015. This time the call centre agent told me I need to email [Email Removed] When I sent the email I got a reply saying that Telkom acknowledges receipt of my cancellation request! <br> <br> I called 10217 AGAIN and was given a THIRD address to email my request too: [Email Removed] I asked the agent if I could speak to a manager/supervisor as everytime I had received a different email address. I spoke to Mbali from the Durban branch who assured me that [Email Removed] was definitely the email address to use.<br> <br> After another 11 days of no response I called Telkom for the FOURTH time. I was put through to the billing dept and told that I could change the business details on the phone as the account was in my name.<br> <br> <br>