SHOCKING TELKOM

Item: Telkom
Rating: 1
Author: Aneila M

<p>My business telephone ,fax,email, internet has been out from 11 Jan 2017 to date 10 February 2017 . The level of service and the communication and comphrension of those at the call centre are appealing to put it at least. The supervisors are never available .All the can is YES there is a problem with the line and it there is no feed back . How are we supposed to move forward when essential services like this is not given urgent attention.</p> <p>Telkom is by far the WORST service provider .</p>

Helpful (0)

Replies (2)

Telkom's replyOfficial

12 Feb 2017, 11:05

Good Day

Thank you for making contact with us,

Please accept our apologies for the inconvenienced caused,

We have logged your request for assistance, Your reference number; AI***

Regards

Telkom Social Media Team

^BD

Best regards,

Telkom's reply12 Feb 2017, 11:05

Official

Good Day

Thank you for making contact with us,

Please accept our apologies for the inconvenienced caused,

We have logged your request for assistance, Your reference number; AI***

Regards

Telkom Social Media Team

^BD

Best regards,

Aneila M's updateReviewer Update

13 Feb 2017, 11:59

this is a stock standard reply from telkom , which makes one sick to the gut.more than a month later

and nobody can fix a cable related problem ,maybe get back the people that actually know what they are doing. This is an essential service , if someone in telkom undersatnds and appreciates the fact how a meaningful business operates then maybe we will get somewhere. Just for the reord

our reference No. is 531CNZ120117.As you can see this was reported on the 12/01/17

Aneila M's update13 Feb 2017, 11:59

Reviewer Update

this is a stock standard reply from telkom , which makes one sick to the gut.more than a month later

our reference No. is 531CNZ120117.As you can see this was reported on the 12/01/17

SHOCKING TELKOM

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