Shocking support from Telkom

After been sold an upgrade on my wifi fibre line, the service has been down since the 5th aug only to be told a ticket is still pending and will be resolved by the 17th!! I have been shunted from pillar to post! Wasted my airtime trying to get hold of your call centers and now await a phone back from senior executive agent within 24 hours!! Telkom your service STINKS!!!