Shocking Support and Poor Service.
<p>I have a have a monthly payment deal with Telkom and it not bound by any terms like 24 months etc. I pay, I get service, i don't it is suspended and I get reconneceted when I pay again. I travel a lot and this arrangement is best suited for me. However the latest saga has left me totally dumbstruck at the ineffeciancy and poor service of Telkom, who say they want to become No.1 again. At this rate no chance...</p> <p> </p> <p>It has now been 7 days since i paid my account and to date still not connection or data through put. Just lots of lame excuses. I have tried call centres, technical support etc. When assisted by technical support I was asked to reset the ADSL unit, I did this and guess what the agent did not even know what to do from there! So now I have a reset ADSL unit with no known password and totally restored to factory settings aparently!. The next person told me to get another ADSL unit and plug that one in, if that one worked then I will now my unit is faulty, but if it does work then I can assume it the line, but they are pretty sure it is not. (I suppose i just have to waltz down to a shop and buy a new ADSL unit to do this test, how effective). I then finally got an agent to log a technical investigation i.e. a technician would come out and resolve the problem, but she strongly advised me that this will cost me money and was not a good idea......I insisted and got a Reference no: 515CNK310717.</p> <p> </p> <p>2 Days later still nothing, I called in again and because I was persistant to speak to a supervisor i got sworn and and the phone put down. I called again, this time a was re-assured that i would be helped and got another sms saying: Telkom will attend to you faulty services shortly, and yes as you guessed, still nothing.</p> <p> </p> <p>The last straw was a few minutes ago, trying to describe that call would be impossible, would love to listen to the recording!!</p> <p> </p> <p>So for now I am ADSL'less and un-productive for 7 days.</p>
Good Morning Noleen,
Please urgently get in touch with me to resolve my ongoing ADSL issues
Regards,
Allen
Good Morning Noleen,
Please urgently get in touch with me to resolve my ongoing ADSL issues
Regards,
Allen
Here we go again:
Welcome to the Telkom Chat service.
One of our friendly agents will assist you shortly.
Please hold for the next available Agent.
9:01:52 AM You: Need technical assistance in setting up ADSL D-Link
You are currently being assisted by Siziwe Luctecia Ngece
9:02:15 AMSiziwe Luctecia: Thank you for contacting telkom technical support, you chatting with Siziwe, how may i assist?
9:02:32 AM You: Morning Sizwe, Need technical assistance in setting up ADSL D-Link
9:02:55 AMSiziwe Luctecia: Thank you for the query Allen, kindly provide me with your landline number please.
9:03:30 AMSiziwe Luctecia: Kindly provide me with your landline number please.
9:03:32 AM You: ********** 297
9:03:56 AMSiziwe Luctecia: Thank you Allen, kindly verify following security details:
Name and surname of the account holder, physical address, cellphone number that was registered with telkom, your interrnet service provider
9:04:45 AMSiziwe Luctecia: Kindly verify the details above please.
9:04:57 AM You: Allen Walker, ...........................................
9:05:22 AMSiziwe Luctecia: Thank you Allen, do you have your login details?
9:05:49 AM You: Login in details?
9:05:57 AMSiziwe Luctecia: Your telkomsa.net
9:06:25 AMSiziwe Luctecia: Your telkomsa.net details
9:06:42 AM You: Need technical assistance in setting up ADSL D-Link?
9:07:14 AM You: http://10.0.0.2/login.html
9:07:26 AM You: Are you referring to this
9:07:27 AMSiziwe Luctecia: In order to setup your dlink modem you need your telkomsa.net details as well.
9:07:48 AMSiziwe Luctecia: Your username and password
9:08:02 AM You: It was set to the default
9:08:31 AM You: What I need is the following: The router is currently connected on the default settings : guest@telkomadsl Mon Aug 7 06:57:06 2017 2d 19h 27m 39s The router needs to be reconfigured with your username and password to access the Internet.
9:10:49 AM You: Hello?
9:10:55 AMSiziwe Luctecia: So you are going to use guest@telkomadsl and guest as password those are the default setting which with not give you a access to the internet
9:11:09 AM You: NO!
9:11:34 AM You: I need the right ones to get internet access, otherwise I would not be chatting to you would I
9:12:29 AM You: Please read properly: The router needs to be reconfigured with your username and password to access the Internet.
9:12:46 AM You: i.e. your = my
9:13:16 AMSiziwe Luctecia: That why i ask you if you have your username and password and i specify the telkomsa.net logins but you said you want to set it to default and i provide you the default login details.
9:14:25 AM You: Where did I say that?
9:15:35 AM You: Ok, look I want my ADSL line restored, can you assist or not??
After that I got cut off...
Here we go again:
Welcome to the Telkom Chat service.
One of our friendly agents will assist you shortly.
Please hold for the next available Agent.
9:01:52 AM You: Need technical assistance in setting up ADSL D-Link
You are currently being assisted by Siziwe Luctecia Ngece
9:02:15 AMSiziwe Luctecia: Thank you for contacting telkom technical support, you chatting with Siziwe, how may i assist?
9:02:32 AM You: Morning Sizwe, Need technical assistance in setting up ADSL D-Link
9:02:55 AMSiziwe Luctecia: Thank you for the query Allen, kindly provide me with your landline number please.
9:03:30 AMSiziwe Luctecia: Kindly provide me with your landline number please.
9:03:32 AM You: ********** 297
9:03:56 AMSiziwe Luctecia: Thank you Allen, kindly verify following security details:
Name and surname of the account holder, physical address, cellphone number that was registered with telkom, your interrnet service provider
9:04:45 AMSiziwe Luctecia: Kindly verify the details above please.
9:04:57 AM You: Allen Walker, ...........................................
9:05:22 AMSiziwe Luctecia: Thank you Allen, do you have your login details?
9:05:49 AM You: Login in details?
9:05:57 AMSiziwe Luctecia: Your telkomsa.net
9:06:25 AMSiziwe Luctecia: Your telkomsa.net details
9:06:42 AM You: Need technical assistance in setting up ADSL D-Link?
9:07:14 AM You: http://10.0.0.2/login.html
9:07:26 AM You: Are you referring to this
9:07:27 AMSiziwe Luctecia: In order to setup your dlink modem you need your telkomsa.net details as well.
9:07:48 AMSiziwe Luctecia: Your username and password
9:08:02 AM You: It was set to the default
9:08:31 AM You: What I need is the following: The router is currently connected on the default settings : guest@telkomadsl Mon Aug 7 06:57:06 2017 2d 19h 27m 39s The router needs to be reconfigured with your username and password to access the Internet.
9:10:49 AM You: Hello?
9:10:55 AMSiziwe Luctecia: So you are going to use guest@telkomadsl and guest as password those are the default setting which with not give you a access to the internet
9:11:09 AM You: NO!
9:11:34 AM You: I need the right ones to get internet access, otherwise I would not be chatting to you would I
9:12:29 AM You: Please read properly: The router needs to be reconfigured with your username and password to access the Internet.
9:12:46 AM You: i.e. your = my
9:13:16 AMSiziwe Luctecia: That why i ask you if you have your username and password and i specify the telkomsa.net logins but you said you want to set it to default and i provide you the default login details.
9:14:25 AM You: Where did I say that?
9:15:35 AM You: Ok, look I want my ADSL line restored, can you assist or not??
After that I got cut off...