SHOCKING SLOW REPAIR SERVICE

Reported a fault on SMS line ********** 212 on 12 April - but answer-back did not give a reference number. Called 10210 and reported fault the next day and received confirmation ref number. Still no action yet. Called again 24 April, "they are working on it". I pointed out that when I reported the fault I was a great pains to tell them a tree had fallen, smashing the line down, which thus needed the cable from the street to the house replacing. Yes they say, the problem had been escalated. So I said when would someone help us, they did not know.