Shocking - Shocking - Shocking

It amazes me that we, your customers, have to resort to complaining on a public platform, to get any response. It seems to have done the trick, because yesterday morning (the day after I slated you on this platform) I received an SMS to say my fault was with your technical department, Last night when I got home, my ADSL line was suddenly working. This is disgusting, you should be ashamed of yourselves. In my opinion Telkom is using this as a ploy to sign people up for fiber optic. You deliberately disable our ADSL lines (this is the 2nd time in 3 weeks), thinking that if we go crazy enough without WIFI, we will in desperation sign up for ADSL. i say this with absolute conviction because the last time I reported a fault, I had a visit the next afternoon from a "Telkom" representative wearing a blue Telkom golf shirt; he came to my house, and asked if my ADSL was still faulty, and when I thought he was there to fix it, instead he wanted me to sign up for fiber. In addition, when I asked him for identification, he said he was in training, and did not have any. At that point I told him to ****** off and I opened the gate to let my 50 kg dog out. He moved rather quickly, but not without throwing a few curses at me. SO - as much as my ADSL line is now working, I detest you as an organization. Your staff have no clue about service, I am sick and tired of your deliberate attempts to force people to pay exorbitant amount for fiber, you are not the only communications provider, and I am working on getting rid of you in my life. Until I do, make sure we receive what we are paying for, and while on that subject, what credit are you passing for the line being out of order for 5 days?

You very conveniently do not address the pertinent issues I raised. No response in my book is an admission of guilt.