AG
Ayesha G
1 reviews | Active since Mar 2017
30 Mar 2017, 08:46
SHOCKING SERVICES - ORDER WRONG FOR THE SECOND TIME
<p>SO I HAVE BEEN LEAVING REVIEWS ABOUT MY EXPERIENCE WITH TELKOM ON THIS WEBSITE FOR DAYS NOW AND TELKOM DOESNT SEEM TO CARE. BUT HERE I GO AGAIN.</p> <p> </p> <p>MY ORDER WAS WRONG AGAIN. I FIRSTLY ORDERED A GOLD HUAWEI P9 AND I GOT SENT A BLACK, I THAN SENT IT BACK FOR THEM TO REPROCESS MY ORDER IN GOLD. THE ORDER WAS FINALLY REPROCESSED ON 28 MARCH 2017, BUT LIKE SAID ITS AGAIN THE WRONG ORDER MY DEBIT ORDER WENT OFF FOR THE HUAWEI P9 BUT THEY SENT ME THE HUAWEI P9 LITE. REALLY WHEN DID I EVER MENTION LITE AND HOW STUPID CAN YOU BE TO PROCESS THE ORDER INCORRECTLY TWICE.</p> <p>IF I DONT GET THE CORRECT PHONE BY THE IN OF THE WEEK IM TAKING TELKOM TO THE CONSUMER COMPLAINTS BOARD.</p> <p> </p> <p> </p>
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Replies (2)
Telkom's replyOfficial
30 Mar 2017, 12:52Good day.
Sorry for the inconvenience caused. Our team will urgently look into this matter and advise.
Thank you.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply30 Mar 2017, 12:52
Official
Good day.
Sorry for the inconvenience caused. Our team will urgently look into this matter and advise.
Thank you.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
AG
Ayesha G's updateReviewer Update
30 Mar 2017, 15:08Thank you Moenie. But when will it be resolved and how soon can I get my phone. This is bad service and the fact that no one has contacted me yet to resolve this makes it even worse. I'm actually considering taking my business somewhere else.
AG
Ayesha G's update30 Mar 2017, 15:08
Reviewer Update
Thank you Moenie. But when will it be resolved and how soon can I get my phone. This is bad service and the fact that no one has contacted me yet to resolve this makes it even worse. I'm actually considering taking my business somewhere else.