Shocking service yet again.

Tried changing my Telkom Biz Talk account over to an Anyday residential account. Biz Talk contract has expired. As per Telkom, this cannot be done by any department other than physically driving to a branch(!?!). Drove to the Tygervalley Telkom Branch. 53 minutes in the queue later, a Telkom employee assisted. Completed all the necessary forms, copies of ID etc and I was assured after 3 working days I will get an SMS to confirm the change. It's now 3 weeks later. No change of contract. Not even any record of my attempt on my profile. Nothing. Tried calling every department possible, no-one can assist. Tried sending an email to the branch as listed online - email inactive. Tried phoning the branch - no one answers. My only option is to drive to Telkom Tygervalley branch again and stand in the queue for another 53 minutes, just to ask the question: Why has it not been done? To be assured that it will be done and then go through the entire process again. Such a waste of time, money, petrol, phone calls for such a simple task. #GATVOLVIRTELKOM #TELKOMAFFECTINGMYHEALTH