SHOCKING SERVICE WITH NON EXISITNG CUSTOMER SERVICE

I've given 60 days notice on 28 April for my ADSL, although 30 days were stipulated. However, I subsequently moved out end of May and I phoned Telkom 10210 numerous times to inform them of my moving and I needs the service stopped. Telkom can even check the usage for June, because there will be none.

However, again on 30 June I called to log the issue and then I was told to phone in again on 1 July which I did and received a case number for my refund. I called last week as well to follow up and again today the 15th, again provided a case number. I've never come across poor service like this in my life and the best is that my mobile contract is also with Telkom. SHOCKING SHOCKING!

I work in Customer Service myself, let me say I am the Customer Service Manager of a company and I'll never allow service like I experience with Telkom in our company. I've never heard of a client calling back for feedback.

I require feedback on my refund please, because I've now had it with Telkom.