shocking service when upgrading my internet package

Towards the end of November Telkom had a table at the Kenilworth shopping centre offering new packages. I approached then as I was keen to upgrade to fibre. I was told that Fibre was available in my area but that I could get LTE/VDSL which was the next best thing to fibre and would give me a better speed etc etc. So I signed up to upgrade my package to a special deal that they were offering. This offer was unlimited data and had the special TV media box plus a sim card for free data etc. the cost was 999 per month. I was told that as soon as the deal had been approved a technician would contact me to install and connect everything for me. So I heard nothing until 12 December when I received my Telkom account which included the costs of the new package from 1 December. So I contacted the accounts department and explained that I had not received anything so how could they charge me. They logged a complaint: reference : ********** 6. I had also received a sms service survey that I answered with negative responses noting that my issue had not been resolved. I received 2 calls from someone somewhere both said they would investigate and come back to me…… nothing! I then went on to Facebook to try and get this resolved only to be told that the router was on its way but the tv box was out of stock. The router arrived by courier the next day but still no media TV box. I have been asking for someone to contact me personally so that I can talk to someone but nothing happens. So this morning I call the sales call centre and got the following answer……I have placed an order for the media box, when it arrives to must call a technician to install and the router for you. You will need to go to TELKOM store to collect the sim card. So I have now waited nearly 2 months!!!!! This is not what I signed up for! I expect a technician to arrive with all the necessary equipment and install and connect everything for me as it was promised. I have been a Telkom customer for many years and I am horrified by this process and service. I also explained to the the accounts department that I would not be paying this account until I had the full package installed.... need less to say they have debited my bank account with the full amount due!!!!