Shocking service when trying to cancel account

I have been trying repeatedly since September to try and cancel my Telkom LTE account with no success. I mailed the cancellation form to them and got no response and when I queried this with the call centre (4 times!!!) they repeatedly told me the same thing that they had been trying to contact me (on an incorrect cellphone number which I asked them to correct on 4 separate occasions). On my 5th call Telkom said they would effect my cancellation and would call (on the corrected number) to confirm the cancellation even though I have already sent a signed cancellation form. A few hours later I get an email saying that I am liable for penalties as I am cancelling my contract within the 24 month contract period. Both my contract as well as verbal communications with the sales person at the time stated that this was a month to month contract yet Telkom still drag their feet.

I have already moved over to a fibre connection via VUMATEL with Cool Ideas as the ISP - I cannot tell you how much more efficient and pain free my relationship is with them. No connectivity issues, no billing issues, no back and forth arguments regarding contracts and an honest business relationship with a legitimate month to month contract.

Reading between the lines I think Telkom has taken a massive hit in their sales with many other service providers coming into the market with the new fibre connections being laid and are trying desperately to hold onto customers whether by hook or *****. I will never associate myself with Telkom again as I have repeatedly beat my head against the same brick wall with ADSL lines previous to my LTE connection and every single time I was burnt with incorrect billings taking sometimes 6 months to recover or never at all and always dragging their feet when the contract was ended.

BEWARE people Telkom does not operate in an honest and transparent manner!!!