SHOCKING SERVICE WHEN A TELKOM CONSULTANT CANCELS SERVICE INSTEAD OF DEBIT ORDER

I have had an absolute day from HELL and have gone from being a VERY satisfied customer of Telkom for over 3 years - to being a VERY unhappy client in 1 day.

I spoke to one of the consultants (Noxolo Lucy Siswana) today to find out if my account will be credited with the R264 odd rand that I was charged for a reversal of a bank debit order (this debit order was cancelled on 12 March 2020) when I called to explain that I was no longer working so the debit order would not go off and that I would be paying my account in cash via money market. I paid R1113.00 yesterday via money market (my account is and has been R849 for the last 2+ years. She advised that my account would be credited (case no ***1) and that the debit order had not been cancelled and that she would do this. While on the line with her, my internet stopped working so I asked her if Telkom were having issues and she advised no but it was a system error that my account was cancelled/suspended. I asked how come? She said it was the system and that I should hold on while she uplifted the suspension - came back and told me it had been uplifted - I again asked why was it suspended in the first place - her reply, again a system error and that I should keep trying to access. She advised I keep trying.

Still no internet (after switching modem on and off) and dont know how many calls later to be told that she had cancelled my line and account with immediate effect - WHAT ???????

Spoke to two consultants now who have advised that my account can be reinstated and that she would email them on *** and that I could do so as well. I have not received a response from anyone with regards to this.

My husband is working from home like the rest of SA, my son is homeschooling so we need our service reinstated ASAP.

I have never been in arrears with my account neither have I ever had any issues. I would appreciate all the assistance I can get please.