Shocking Service Telkom line down since 5 Aug 2015

I reported my Telkom line on the 6th August 2015, I was given a number (31CRZ060815) and promised I would be called by 3.30pm, no call of course, I then followed up on the 11th August 2015, once again I was given an escalation number and was told I would be called by a technical manager that day. To date no call, no feedback.<br> My telephone line is still down, I am not well and irrespective of telling TELKOM this, they just dont care , I then logged the call on the FACEBOOK page, which is beyond a JOKE, they answer you to tell you your call is a priority and has been escalated, well its the 28th August 2015 and my line is still not working and I have had no feedback what so ever from TELKOM, what poor service, yet they feel it is acceptable to bill you a rental, but you cant use the service. I just don't get it. TELKOM your service , attitude and general communication skills do not exist. Please sort out my line.