Shocking service telkom

Telkom I'm surprised that you still advertise solutions when they cannot resolve simple things causing endless issues. I contacted Telkom in January after having a burglary at home to cancel and suspend a Sim that was ******. After being told by the customer service representative that it was done I proceeded to email a cancelation form. Only to find that the following month I received a bill with astronomical amounts. Only to find the line was not suspended. After endless calls and massive bills the line was suspended in March. Since then I have been promised that they will listen to the telephone recording and resolve my billing issues. I have called and spoken to almost 50 people. No exaggeration. I have several reference numbers. And no resolve. Each time they say they are expediting the issue and someone will call me. Since then my home line has been suspended by Telkom and so has my Adsl and I'm am receiving bills for a service I don't receive. I have been calling for 9 months. Seriously telkom. These calls have cost huge cellphone bills as I am on hold for hours. You must have employed somebody who can keep to their word. Fed up. Telkom your service is putrid.