1 reviews | Active since Jun 2016

15 Mar 2017, 09:29

Shocking Service - Telkom

<p>Signed up for Free me family plan on 2nd of March, the Multi Sims issued were not working, after a few days they were "activated" however they were not sharing the benefits on the primary sim and have instead been incurring their own out of bundle rates, im now faced with an expensive plan with benefits i could not share as well as an expensive bill from the various sim cards, logged a case ( ********** 0) which has been closed without being resolved, nobody from telkom wants to take charge and responsibility and im sent between the store & the call centre speaking to different people each time, please assist in activating the plan as advertised and reversing the billing of unnesesarily incured costs, </p>

0
Replies (3)
Telkom
Telkom's reply15 Mar 2017, 19:03
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply16 Mar 2017, 11:44
Official

Good Morning,

Thank you for making contact with us.

Please be assured that we have sent your query to the Support Team for further assistance, they will be in contact with you.

Your reference number: ***0

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

's update20 Mar 2017, 09:45
Reviewer Update

This matter is still not resolved 3 weeks later